I came home from work today at around 8:00pm and turned on my new improved Olsen so I could pipe some MP3s over my wireless to play through my 360 connected to my sweet home theatre. Alas... RRRRRRRRROD!. Sure enough, Red Ring of Death, and my heart is filled with sorrow.
So I open the relevant support page on XBox dotcom and confirm the issue.
- 3 flashing red lights - CHECK
- powersupply light is steady green - CHECK
- turn it off, wait for 10 seconds, try again - same result? CHECK
Well, this saga begins very much the same way the last saga did (ironically both of them started in the same time frame - right around GDC - I wonder if there's a correlation there?). I phoned 1-800-4MY-XBOX at 21:20, March 3, 2008.
I spoke with the automaton 'Max' who had me in a Support call queue by 21:22.
I was on hold for about seven minutes until Jarred answered at 21:27
I explained the problem, confirmed my contact info, gave him my serial number, and had him politely remind me that although my original coverage had expired, due to Microsoft's generous extension of the warranty, I was still covered under the new 3 year plan.
I explained the steps I had followed to troubleshoot already, and Jarred put me on hold for another 3 minutes until 21:30. Then he came back on and told me (surprise) that I had a hardware failure and would need to send the box in for repair.
A shipping container like this one should arrive from Purolator (probably tomorrow or Wednesday if what happened last time is any indication) and then I can pack up poor Olsen and ship him off.
I have my handy reference number and they say it will two to three weeks. Let's hope they fare better than last time.